Refund policy

Returns

We have a 14 day return policy, which means after receiving your item it you have 14 days to contact us for return of your order.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase including the order number. Please note all returned item will be charged a 10% restocking fee on purchase price (excluding taxes and shipping). Customer is responsible for all return shipping fees.

To start a return, you can contact us at support@battlemastersarmory.com. Please include in your email the name, address, and phone number of the purchaser, the original order #, and proof of purchase. Please note that returns will need to be sent to the following address: 203 Walters Ave, Johnstown, PA 15904

Please allow 2-3 business days after receiving your return to assess the item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@battlemastersarmory.com. Please allow up to 24 hours for a response.

Damages and Issues
Please inspect your order upon reception and contact us immediately (within 24 hours of receiving order) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If order received damaged, we will either repair the item in-house or send a replacement part. For damaged items please contact warranty@battlemastersarmory.com. For all other issues please contact support@battlemastersarmory.com. Please allow up to 24 hours for response.

 

Incorrect Product: If you receive your order and an incorrect product was shipped, we will take complete responsibility. Return shipping for the incorrect product will be paid for by The Battle Master's Armory and either a complete refund will be issued or we will resend the order with the correct product per the customers. The item must be in the same condition that you received it, unused, and in its original packaging to either get a full refund or replacement without additional cost. Any item returned after 14 days are not eligible for refund and/or replacement. For incorrect products please contact support@battlemastersarmory.com. Please allow up to 24 hours for response.

 

Missing Parts: If there are any parts missing from your package, you must inform us within 10 days of delivery and we will ship them to you immediately. Any missing items reported after the 10 day period will be handled at the discretion of The Battle Master's Armory. For missing parts please contact support@battlemastersarmory.com. Please allow up to 24 hours for response.

 

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Cancellations
Cancellations can only be made within 24 hours of order with written notification. Please contact support@battlemastersarmory.com. Once items are shipped no cancellations will be allowed. Once item is shipped the fastest way to ensure you get what you want is to request a return of the item you have, and once the return is accepted, make a separate purchase for the new item. All terms of Return section of this policy apply. Please note all cancellations will be charged a 10% cancellation fee on purchase price (excluding taxes and shipping). 

Exchanges
Exchanges can only be made within 24 hours of order with written notification. Please contact support@battlemastersarmory.com. Once items are shipped no exchanges will be allowed. Once item is shipped the fastest way to ensure you get what you want is to request a return of the item you have, and once the return is accepted, make a separate purchase for the new item. All terms of Return section of this policy apply.

Refunds
We will notify you once your return has been received and inspected. Once completed  you will be notified whether the refund was approved or not as well as the reasoning for the denial. If approved, you’ll be automatically refunded on your original payment method within 24 hours and notification will be sent via email. Please remember it can take some time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we’ve approved your return, please contact us at support@battlemastersarmory.com.