Return and Refund Policy

The Battle Master's Armory

Last updated: September 10, 2026

SECTION 1 – RETURN ELIGIBILITY & WAREHOUSE ROUTING

We maintain a strict 30-day return policy. You have exactly thirty (30) calendar days from the date of physical delivery to contact support@battlemastersarmory.com to request a formal return authorization. 

• Mandatory Product Conditions:

• 🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand: To maintain eligibility for a valid return, your item must arrive at our inspection center in the exact same condition that you received it: completely unused, untampered with, unaltered, and securely sealed inside its original retail packaging. Any broken factory shrink-wrap, broken security seals, or opened components will immediately invalidate your return eligibility. You must provide a valid receipt, an official order number, and verifiable proof of purchase. 

• 🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, Liechtenstein, and Norway: Customers are allowed to handle the item in the same way they would in a shop. However, if items are returned scratched, used, or altered, a severe compensatory fee will be calculated and deducted directly from your final refund balance to cover the diminished commercial value of the ruined goods. After notification of the decision to cancel, a customer has 14 days to return the products. This 14-day return window runs concurrently or immediately follows the initial 14-day cancellation (cooling-off) notice period. You must provide a valid receipt, an official order number, and verifiable proof of purchase.

• Restocking Fees:
  

• 🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand: All successfully processed returns are subject to a mandatory 20 USD ($) restocking fee, calculated directly from the product's baseline purchase price (excluding localized taxes and shipping fees). This assessment will be deducted automatically from your final refund balance.
  

• 🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, Liechtenstein, and Norway: Under European consumer protection frameworks, consumers possess a statutory right to withdraw from distance contracts within fourteen (14) calendar days of physical delivery, however Diminished Value Rule applies.

• Logistics Costs: The customer is solely and fully responsible for arranging, tracking, and paying all international and domestic return shipping fees, including any cross-border customs duties, handling surcharges, or import assessments incurred during transit back to our facility. Items sent back to our facility without notification and securing a formal, written return authorization will be rejected immediately.
  

• Fulfillment Return Address: All authorized returns must be shipped to:
  The Battle Master's Armory, Attn: Returns Department, 203 Walter Ave, Johnstown, PA, USA 15904.
  
  

SECTION 2 – EXTENDED WINTER HOLIDAY WINDOW

Orders successfully placed and processed between mid-November and mid-January automatically qualify for our extended 60-day winter holiday return period. For orders within this seasonal tier, you will retain a total of sixty (60) calendar days from the official outbound shipping timestamp to return the unopened cargo to our facility. 

SECTION 3 – EUROPEAN JURISDICTIONS (EU, UK, SWITZERLAND, LIECHTENSTEIN & NORWAY)

Under European consumer protection frameworks, consumers possess a statutory right to withdraw from distance contracts within fourteen (14) calendar days of physical delivery. If this cooling-off period happens to expire on a non-working day (such as a weekend or public holiday), the deadline is extended until the very next official business working day. 

• The Like New Rule: Returns within the 14-day return window must be in like new condition including all items that came with the product, be free of any visible use/damage and in its original packaging. If items are returned scratched, used, or altered, a severe compensatory fee will be calculated and deducted directly from your final refund balance to cover the diminished commercial value of the ruined goods.

• Diminished Value Rule: No standard flat restocking fee will be assessed on valid European returns. However, if items are returned scratched, used, or altered, a severe compensatory fee will be calculated and deducted directly from your final refund balance to cover the diminished commercial value of the ruined goods. The buyer pays all return international shipping and customs fees.

• Germany Market Block: The country of Germany is completely excluded from our sales, shipping, billing, and return networks. No services or orders are authorized for this territory.
  

• Returning Products: After notification of the decision to cancel, a customer has 14 days to return the products. This 14-day return window runs concurrently or immediately follows the initial 14-day cancellation (cooling-off) notice period.

SECTION 4 – AUSTRALIA, NEW ZEALAND, JAPAN, & THAILAND PROVISIONS

• Australia & New Zealand Consumer Guarantees: Purchases are governed by the Australian Consumer Law (ACL) and the New Zealand Consumer Guarantees Act (CGA). In compliance with local regulations, the Company is not legally required to provide a refund or replacement if you simply change your mind, make an incorrect personal selection, or dislike the specific item variations received. Statutory consumer remedies remain available strictly if a product has a major failure (e.g., arrives completely broken, unsafe, or fails to match the promised description of baseline value), in which case no restocking fee will apply and the Company will cover reasonable return logistics.
  

• Japan & Thailand E-Commerce Conditions: Sales to Japan are classified as "Special Sales" subject to a pre-disclosed No-Return Clause (特約). Because our terms and final sale provisions are presented clearly prior to checkout, all change-of-mind return requests or style dissatisfaction claims are strictly barred once payment is completed or dispatched into Japanese or Thai jurisdictions.
  
  

SECTION 5 – CANADA & UNITED STATES DOMESTIC MARKETS

All transactions within Canada and the United States follow our standard Section 1 parameters. Any authorized change-of-mind return is strictly subject to the 10% restocking fee and customer-paid shipping. 

SECTION 6 – GLOBAL MYSTERY BOXES & RANDOMIZED RETAIL PRODUCTS

🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand:

Final Sale Framework 

All sales of mystery boxes, blind boxes, or randomized surprise items (collectively, "Mystery Boxes") are strictly final. Because these products feature randomly selected consumer items, we do not accept returns, exchanges, or refunds based on personal preference, style variations, color selection, or general dissatisfaction with the surprise contents. We explicitly guarantee that the combined baseline commercial retail value of the internal items will always meet or exceed the purchase price paid at checkout. By completing your transaction, you acknowledge that change-of-mind returns are permanently barred.

🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, Liechtenstein, and Norway:

European Statutory Exceptions 

In strict compliance with regional consumer protection frameworks across the United Kingdom and the European Economic Area (EEA), buyers located in these European markets are granted a statutory 14-day cooling-off right of withdrawal from the physical date of delivery. Because the Company provides 100% Free Shipping at checkout to fully cover your outbound delivery transit, international return freight costs back to our centralized reception hub remain the sole financial responsibility of the buyer. To secure a refund under cooling-off parameters, the customer must return the item safely to our centralized reception hub and provide an active cross-border tracking link/number to our support desk. Upon physical arrival at our facility, all returned merchandise is subject to a mandatory technical inspection by our intake team to verify it has arrived in completely like-new condition. In the event that the inspection flags any noticeable physical damage, scratches, compromised components, or lost, altered, or missing parts and pieces, the transaction will be processed under our Diminished Value Rules. The exact financial cost required to repair the physical damage or replace the missing pieces will be calculated and deducted directly from the final credit balance. Once the condition inspection is finalized and approved by our compliance team, the remaining refund balance will be automatically processed back to the customer's original payment method.

SECTION 7 – DAMAGES, SHORTAGES, & FULFILLMENT ERRORS

• Damages and Defects: Please inspect your order thoroughly upon reception. You must contact warranty@battlemastersarmory.com within seventy-two (72) hours of delivery if an item is defective or damaged. If verified, the Company reserves the right to either repair the item in-house or send a specific replacement part at its sole discretion.
  
  

• Incorrect Products: If you receive an incorrect product, contact support@battlemastersarmory.com within fourteen (14) days. The item must remain factory-sealed and unused. The Company will take complete responsibility, provide a prepaid return shipping label, and either issue a complete refund or resend the correct product.
  
  

• Missing Parts: Shortages must be reported to support@battlemastersarmory.com within ten (10) days of delivery for immediate replacement. Requests after 10 days will be handled at our sole discretion.
  
  

SECTION 8 – EXEMPTIONS AND NON-RETURNABLE ITEMS

🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand: No returns, exchanges, and/or refunds are permitted under any circumstances for: 

• Sale items, clearance items, or items marked "Final Sale" at checkout.
  

• Fulfillment accessories (as international transit costs exceed the baseline product value).
  

• Free promotional items, gift items, or orders processed under "Buy 1 Get X Free" promotions.
  

• Specialty weapon merchandise, specifically all RGB S4 Lightsabers and Wedding Lightsabers.
  

• Perishable goods, custom configurations, personalized merchandise, or hazardous items (flammable liquids/gases). 

🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, Liechtenstein, and Norway: Under European consumer protection frameworks, consumers possess a statutory right to withdraw from distance contracts within fourteen (14) calendar days of physical delivery. However, the right of withdrawal does not apply to: goods made to the consumer's specifications or clearly personalized; sealed goods which are not suitable for return due to health protection or hygiene reasons once unsealed; sealed audio, video, or software products once unsealed.

Non-refundable provisions still apply on:

• Free promotional items, gift items, or free items processed under "Buy 1 Get X Free" promotions.
  

• Specialty weapon merchandise and Wedding Lightsabers.
  

• Perishable goods, custom configurations, personalized merchandise, or hazardous items (flammable liquids/gases). 

SECTION 9 – CANCELLATIONS & EXCHANGES (24-HOUR LIMIT)

🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand: Order cancellation or exchange modification requests can only be made within twenty-four (24) hours of placing your order via written notice to support@battlemastersarmory.com. Once an item has been packed, assigned a tracking number, or handed to the carrier, no cancellations or exchanges are allowed. Valid cancellations are assessed a 10% fee to cover non-refundable merchant processing terminals. If your item has already shipped, you must wait for delivery, return the sealed box under Section 1 rules, and place a separate new purchase. 

🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, Liechtenstein, and Norway: Customers located in the EU, EEA, United Kingdom, Switzerland, Liechtenstein, and Norway have a statutory right to withdraw from their order within fourteen (14) calendar days of physical delivery of the last item in their order, without giving any reason. If the withdrawal period expires on a weekend or public holiday, it is extended to the next working day.

To exercise your right of withdrawal, you must notify us by written notice to support@battlemastersarmory.com before the 14-day period expires, clearly stating your order number and your decision to withdraw. You then have a further 14 days from that notification to return the goods to our facility.

Exchange modification requests must be submitted within twenty-four (24) hours of placing your order. Once an item has been packed, assigned a tracking number, or handed to the carrier, no exchanges are permitted.

SECTION 10 – CUSTOMER ORDER VERIFICATION & MISORDERED PRODUCT EXCLUSIONS

• Global Misordered Product Exclusions: For all international orders outside of our designated European lanes, we strictly do not accept returns, issue refunds, or authorize product exchanges for items that were misordered due to customer oversight, incorrect personal selection, or a failure to review product specifications before checkout.
• Statutory European Exception: In compliance with regional consumer protection frameworks, buyers residing within the European Union (EU), EEA, United Kingdom, Switzerland, and Liechtenstein retain a 14-day statutory right of withdrawal from the date of physical delivery. However, this exception is strictly valid ONLY if the misordered product remains completely sealed, unopened, and in its original untampered packaging. Breaking the factory shrink-wrap, breaking a safety seal, or opening the retail box constitutes immediate consumption of the unboxing experience and completely voids all return, exchange, or refund eligibility under our opened-box exemption rules.
• Correction Window Limit: If any global buyer accidentally selects the wrong product model during checkout, they have a strict, non-negotiable twenty-four (24) hour window from the exact timestamp of their purchase to notify our support team in writing at support@battlemastersarmory.com to request an order modification. Once an item has been processed, assigned a tracking number, or handed off to our global shipping fulfillment network, no order changes can be executed, and the transaction is legally locked under our standard final sale parameters.
• Chargeback Defense & Friendly Fraud Mitigation: By finalizing your transaction, you explicitly agree that ordering an incorrect variant or product style does not constitute valid grounds for an "Item Not as Described" or "Unauthorized Transaction" chargeback dispute with your credit card company or banking network. In the event that a buyer opens an unjustified payment dispute to bypass our misordered item restrictions, the Company will present this binding verification policy alongside your electronic checkbox checkout logs and server timestamps to your financial network to successfully reverse the claim.

SECTION 11 – FINAL REFUND PROCESSING TIMELINES

All returned items are subject to a physical warehouse inspection, NO EXCEPTIONS. Following a physical warehouse inspection, you will be notified whether your refund was approved or denied. If approved, you will be automatically refunded on your original payment method within twenty-four to forty-eight (24–48) hours. The refund amount will reflect the price paid and any deductions as a result of diminished value. Original shipping fees, custom duties, and processing surcharges are non-refundable. Please allow up to fifteen (15) business days for your credit card company to post the refund to your account before contacting support@battlemastersarmory.com. 

To secure a full refund under cooling-off parameters, the customer must return the item safely to our hub and provide an active tracking link/number to our support desk. 

SECTION 12 – CHARGEBACK PROTECTION AND BANK RECIPROCITY

By completing your checkout, you certify under penalty of contract breach that you are at least 18 years of age and explicitly agree to these terms. Filing a payment dispute or credit card chargeback ("friendly fraud") for fulfilled orders to bypass return windows, restocking fees, final sale exclusions, or customs timelines constitutes a direct violation of this agreement. The Company will present your secure server tracking logs, IP metadata, and checkbox checkout records to your financial network to successfully reverse the dispute and recover all merchant penalties and legal fees from the buyer.