Shipping Policy

The Battle Master's Armory

Last updated: September 5, 2026

1. Transit Restraints, Restrictions, & PO Box Bans

All products ship directly from our global warehouse networks. We partner with reputable carriers to guarantee secure and timely delivery.

Address Prohibitions: We strictly do not ship to P.O. Boxes or military addresses (APO, FPO, or DPO). A valid physical residential or commercial address must be provided at checkout.
Tracking Variations: Due to international logistics frameworks, automated tracking updates may experience a temporary delay and might not populate until the package nears its destination border.
Geographic Sales Exclusions: We completely exclude and block all transactions, billing actions, and package transport bound for Germany. Orders routing to these locations are automatically voided and canceled.

2. Order Limits & Transaction Policy

For fraud prevention, secure transit logistics, and international customs compliance, The Battle Master's Armory enforces the following transaction limits on all orders:

Maximum order value: $1,000 USD per transaction
Maximum quantity: 5 items per order
High-value items ($300+): Limited to 3 units per order

If your cart exceeds these limits, your order may be automatically held or cancelled. To complete a larger purchase, please place multiple separate orders.

3. Mystery Box Restrictions

Due to local regulations, Mystery Box products cannot be sold or shipped to the following regions: Hawaii (US), Washington (US), Idaho (US), Belgium, and the Netherlands. Orders placed from or shipped to these regions will be automatically cancelled and fully refunded.

4. Order Processing & Timing Windows

Fulfillment Window: Please allow three to five (3–5) business days for our warehouse teams to verify, pack, and process your order. Once your package is handed off to the logistics carrier, an automated tracking confirmation will be emailed to you.
Weekend & Holiday Rule: Orders placed over weekends or official public holidays will not begin processing until Monday or the next official business working day.
Transit Expectations: Please allow seven to twelve (7–12) business days to receive your order under standard operating conditions. If your package has not arrived after fifteen (15) business days, contact support@battlemastersarmory.com.
High-Volume Volatility: Delays must be expected during seasonal sales or product launches. Shipments may be delayed by an additional one to two (1–2) weeks due to a high influx of orders. Factors such as local customs inspections, natural disasters, or unexpected geopolitical events can affect delivery times and are beyond the Company's control.
Unexpected Delays: Delays may occur, for unexpected reasons, that affect our ability to process your order. Shipments may be delayed by an additional amount of time and are beyond the Company's control. The additional time, of the delay, will depend on how long the company is affected. Once we are operational we will continue to process your order as quickly as possible.
Monthly Inventory: Once per month our warehouse team performs an in-house inventory count. During this time, shipments may be delayed by an additional one to three (1–3) days. We monitor our stock closely to guarantee that every order you place is available and ready for prompt delivery.

5. Domestic Sales & Use Taxes (US & Pennsylvania)

United States Requirements: Domestic customers outside of our home state are solely responsible for self-reporting and paying any applicable state use taxes according to their local municipal tax laws.
Pennsylvania Sales Tax: In accordance with state revenue laws, all purchases bound for Pennsylvania delivery addresses will be automatically assessed the current Pennsylvania state sales tax rate at checkout.

6. International Cross-Border Trade (DAP Incoterms)

To bring our global customers factory-direct pricing on our premium catalog, all international orders are fulfilled and dispatched directly from our overseas manufacturing facilities across our eleven (11) active global markets. All cross-border transactions are processed strictly under DAP (Delivered at Place) Incoterms:

Free Transit: We offer 100% Free International Shipping on all orders. Your checkout total covers the full cost of the product and international transit to your doorstep.
Doorstep Fees: Your checkout total strictly excludes local value-added taxes (VAT/GST), import duties, regional customs tariffs, and delivery carrier advancement fees. These are statutory government charges enforced by your home country.
The Collection Process: When your package arrives at your national border, your local postal service or private courier (such as Canada Post, DHL, FedEx, Royal Mail, Swiss Post, or Posten Norge) will hold the item and contact you directly via text message or email with a secure link to settle these outstanding customs charges before delivering the package to your door. Tracking and paying these localized border assessments is your sole financial responsibility.
Package Abandonment: If you refuse to settle these statutory destination taxes or fail to respond to the carrier's notifications within the specified timeframe, the carrier will mark the cargo as "Abandoned" or "Refused." Abandoned packages are destroyed at the border by customs. In the event of customer package refusal or abandonment, the transaction is considered legally fulfilled, the product ownership is completely forfeited, and no refunds or replacement shipments will be issued.

7. Jurisdiction-Specific Import Compliance

The following localized compliance rules apply directly based on your selected delivery destination:

Canadian Buyers: Under Canada Border Services Agency (CBSA) rules, the tax-free limit is CAD $20. Because our premium items range from $90 USD to $855 USD, your package will clear customs subject to standard federal and provincial taxes (GST/HST) collected by Canada Post, DHL, or your designated carrier along with a flat-rate customs clearance presentation fee.
European Union & United Kingdom Buyers: Because both regions enforce a strict zero-value (€0 / £0) import tax threshold on commercial cargo, all incoming imports are subject to localized statutory value-added tax rates (typically 20% in the UK and 19%–25% across EU member states). Your delivery carrier will issue a digital invoice via SMS or email to collect your local national VAT plus a standard carrier advancement fee prior to delivery.
Swiss, Liechtenstein & Norwegian Buyers: Because Switzerland and the Principality of Liechtenstein share a unified open border and form a strict monetary and customs union, they are processed under identical trade parameters. Swiss Federal Customs levies an 8.1% Import MWST, collected by Swiss Post at the door on any shipment valued over ~CHF 61 (where tax exceeds CHF 5). Norwegian Customs (Tolletaten) assesses all entries for the standard 25% Import VAT (MVA), which must be settled directly through your local carrier to release the cargo.
日本の国内のお客様へ (Japanese Buyers): 日本国内へのお届けは、すべてDAP条件で発送されます。日本税関を通過する際、課税価格が1万円を超える商品には一律10%の消費税（JCT）および配送業者による通関代行手数料が適用されます。配達時に直接配送業者へお支払いください。
สำหรับลูกค้าชาวไทย (Thai Buyers): การจัดส่งสินค้าไปยังประเทศไทยดำเนินการภายใต้ข้อตกลงแบบ DAP สินค้าทั้งหมดจะถูกตรวจสอบโดยกรมศุลกากร และจะถูกเรียกเก็บภาษีมูลค่าเพิ่ม (VAT 7%) ของประเทศไทย พร้อมค่าบริการดำเนินพิธีการศุลกากรของบริษัทขนส่งในพื้นที่ ซึ่งผู้ซื้อต้องเป็นผู้ชำระโดยตรง
Australian Buyers: Standard low-value orders remain underneath the Australian Border Force AUD $1,000 import tariff threshold and clear smoothly. However, any unexpected localized screening fees, regional bio-security inspection handling charges, or administrative documentation reviews remain the sole financial responsibility of the buyer.
New Zealand Buyers: New Zealand Customs enforces a flat 15% Import Goods and Services Tax (GST) on incoming commercial cargo. NZ Post, DHL, or your designated regional delivery courier will hold the package and contact you directly via text message or email to settle this balance before doorstep delivery.

8. Validation, Signature Requirements, & Stalled Shipments

Additional Order Validation: To prevent fraudulent checkout actions, some orders may require additional manual security validation by our risk team. This screening process may temporarily delay your order's processing and delivery timeline.
Signature Requirements: To guarantee secure transit of high-value merchandise, a physical signature may be required upon delivery for all shipments with a checkout value above $150 USD.
Delivered Status Policy: The Battle Master's Armory is not legally or financially responsible for packages that are officially marked as "Delivered" by the shipping courier. If tracking states "Delivered" but the item is not in your possession, you must immediately check with your nearest local post office or neighborhood courier depot.
Carrier Claims Window: For missing parcels where tracking has stalled, we will assist you in filing an official loss claim with the carrier. The carrier claims verification process can take up to thirty (30) days. The Battle Master's Armory strictly cannot issue refunds, account credits, or replacement shipments unless the carrier officially approves/denies the loss claim.

9. Chargeback Protection & Friendly Fraud Waiver

By completing your checkout, you certify you are at least 18 years of age and agree to these delivery timelines, carrier claim windows, and customs liabilities. Filing a credit card dispute or bank chargeback ("friendly fraud") for fulfilled orders to bypass customs fees, delivery estimates, or because an item is undergoing a 30-day carrier investigation violates this contract. The Company will present your secure server tracking logs, IP metadata, checkbox authorization history, and carrier transit receipts directly to your financial network to successfully reverse the dispute and seek full recovery of all associated penalties and legal fees.