Return and Refund Policy

The Battle Master's Armory

Last updated: October 3, 2026

SECTION 1 – RETURN ELIGIBILITY & WAREHOUSE ROUTING

Our standard return-request window is 30 calendar days from delivery for eligible products and destinations. Market-specific conditions and exclusions below determine whether your order qualifies. Applicable statutory rights remain unaffected. You have exactly thirty (30) calendar days from the date of physical delivery to contact support@battlemastersarmory.com to request a formal return authorization. 

• Mandatory Product Conditions:

• 🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand: For eligible voluntary change-of-mind returns, your item must arrive at our inspection center in the exact same condition that you received it: completely unused, untampered with, unaltered, and securely sealed inside its original retail packaging. Any broken factory shrink-wrap, broken security seals, or opened components will immediately invalidate your return eligibility. These packaging conditions do not exclude applicable defect, warranty, or incorrect-item remedies. You must provide a valid receipt, an official order number, and verifiable proof of purchase. 

• 🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, Liechtenstein, and EEA: Customers are allowed to handle the item in the same way they would in a shop. Where permitted by applicable law, we may deduct a documented amount for diminished value caused by handling beyond permitted inspection, damage, or missing components. We will explain any deduction and its basis. After notifying us of withdrawal within the applicable withdrawal period, you have a further 14 calendar days from notifying us of withdrawal to send the goods back. You must provide an official order number, and verifiable proof of purchase.

• Restocking Fees:
  

• 🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand: Eligible voluntary change-of-mind returns in the markets listed above are subject to a flat 20 USD ($) restocking fee. Approved factory-defect, warranty, and incorrect-item returns are exempt, as are cases where applicable law prohibits the fee.
  

• 🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, Liechtenstein, and EEA: Customers in these destinations receive the withdrawal rights described in Section 3.

• Logistics Costs: For eligible change-of-mind returns, the customer arranges and pays for trackable return shipping and any applicable return-related charges disclosed in the return instructions. This does not apply to approved factory-defect or warranty returns, confirmed incorrect-product returns, or cases where applicable law requires us to cover return costs. For those cases, we will provide a return label or appropriate shipping instructions. Please obtain return instructions before sending an item. Unauthorized voluntary returns may be rejected; applicable statutory rights remain unaffected.
  

• Fulfillment Return Address: All authorized returns must be shipped to:
  The Battle Master's Armory, Attn: Returns Department, 203 Walters Ave, Johnstown, PA, USA 15904.
  
  

SECTION 2 – EXTENDED WINTER HOLIDAY WINDOW

Eligible orders placed between November 15 and January 15 qualify for the extended holiday return period. This extension applies only to products and markets otherwise eligible for change-of-mind returns and does not override final-sale exclusions. Eligible returned items must arrive at our facility within 60 calendar days after delivery, without limiting applicable statutory rights. 

SECTION 3 – EUROPEAN JURISDICTIONS (EU, UK, SWITZERLAND & EEA)

We offer customers in the EU, EEA, United Kingdom, and Switzerland the same 14-day withdrawal period under this policy, whether required by applicable law or provided voluntarily by us. The period begins when the last item in the order is delivered. If the deadline falls on a weekend or public holiday, it extends to the next working day. Any additional mandatory consumer rights remain unaffected.

• The Like New Rule: Returned products should include all supplied parts and accessories and, wherever possible, their original packaging. You may inspect the product as you would in a shop. Opening ordinary retail packaging or carrying out permitted inspection does not, by itself, invalidate your withdrawal right. Where permitted by applicable law, handling beyond that necessary to establish the product’s nature, characteristics, and functioning, including resulting damage or missing components, may lead to a documented deduction reflecting the product’s diminished value. We will explain any deduction and its basis before issuing the refund.

• Germany Market Block: The country of Germany is completely excluded from our sales, shipping, billing, and return networks. No services or orders are authorized for this territory.
  

• Returning Products: You have 14 calendar days from notifying us of withdrawal to send the goods back. For change-of-mind returns, the buyer pays return shipping and applicable return-related charges, subject to the exceptions in Section 1 and applicable law.

SECTION 4 – AUSTRALIA, NEW ZEALAND, JAPAN, & THAILAND PROVISIONS

• Australia & New Zealand Consumer Guarantees: Purchases are governed by the Australian Consumer Law (ACL) and the New Zealand Consumer Guarantees Act (CGA). In compliance with local regulations, the Company is not legally required to provide a refund or replacement if you simply change your mind, make an incorrect personal selection, or dislike the specific item variations received. For defective or non-conforming products, remedies are determined by the Australian Consumer Law or New Zealand Consumer Guarantees Act, where applicable. Nothing in our change-of-mind conditions limits those rights.
  

• Japan & Thailand E-Commerce Conditions: For orders delivered to Japan or Thailand, we are not required to offer voluntary change-of-mind returns. This restriction does not exclude remedies required by applicable law for defective, damaged, or incorrectly supplied goods.
  
  

SECTION 5 – CANADA & UNITED STATES DOMESTIC MARKETS

For United States and Canadian customers, eligible change-of-mind returns follow Section 1, including the flat 20 USD ($) restocking fee and customer-paid return shipping.

SECTION 6 – GLOBAL MYSTERY BOXES & RANDOMIZED RETAIL PRODUCTS

🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand:

Final Sale Framework 

All sales of mystery boxes, blind boxes, or randomized surprise items (collectively, "Mystery Boxes") are strictly final. Because these products feature randomly selected consumer items, we do not accept returns, exchanges, or refunds based on personal preference, style variations, color selection, or general dissatisfaction with the surprise contents. We explicitly guarantee that the combined baseline commercial retail value of the internal items will always meet or exceed the purchase price paid at checkout. By completing your transaction, you acknowledge that change-of-mind returns are permanently barred.

🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, and EEA:

European Withdrawal Terms 

The following terms describe the withdrawal rights or additional return benefits applicable to the listed destinations. Mandatory rights are determined by the law applicable to the purchase.

Customers in these destinations receive the withdrawal rights described in Section 3. For change-of-mind returns, customers pay return shipping and applicable return-related charges, subject to Section 1’s exceptions and applicable law. To secure a refund under cooling-off parameters, the customer must return the item safely to our centralized reception hub and provide an active cross-border tracking link/number to our support desk. Upon physical arrival at our facility, all returned merchandise is subject to a mandatory technical inspection by our intake team. Handling, permitted diminished-value deductions, and refund processing follow Sections 3 and 11, subject to applicable law. 

SECTION 7 – DAMAGES, SHORTAGES, & FULFILLMENT ERRORS

These reporting requests help us investigate promptly and do not limit applicable statutory rights or warranty coverage.

• Damages and Defects: Please inspect your order thoroughly upon reception. Please report delivery damage within 72 hours, incorrect products within 14 days, and missing parts within 10 days where possible. You must contact warranty@battlemastersarmory.com. If the issue is verified, we will provide an appropriate remedy under the applicable warranty terms and law, which may include repair, replacement parts, replacement, or refund.
  
  

• Incorrect Products: If you receive an incorrect product, contact support@battlemastersarmory.com within fourteen (14) days. The item must remain unused. The Company will take complete responsibility, provide a prepaid return shipping label, and either issue a complete refund or resend the correct product. 
  
  

• Missing Parts: Shortages must be reported to support@battlemastersarmory.com within ten (10) days of delivery for immediate replacement. Requests after 10 days will be handled subject to applicable law and warranty terms. 
  
  

SECTION 8 – EXEMPTIONS AND NON-RETURNABLE ITEMS

These exclusions apply to voluntary change-of-mind returns in the markets identified below. They do not exclude remedies required by applicable law for defective, damaged, or incorrectly supplied goods.

🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand: The following items are excluded from voluntary change-of-mind returns in these markets, subject to applicable law.

• Sale items, clearance items, or items marked "Final Sale" at checkout.
  

• All lightsaber accessories (as international transit costs exceed the baseline product value).
  

• Free promotional items, gift items, or orders processed under "Buy 1 Get X Free" promotions.
  

• Specialty weapon merchandise, specifically all RGB S4 Lightsabers and Wedding Lightsabers.
  

🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, and EEA: The following terms describe the withdrawal rights or additional return benefits applicable to the listed destinations. Mandatory rights are determined by the law applicable to the purchase.

Customers in these destinations receive the withdrawal rights described in Section 3. Where permitted by applicable law, exceptions may apply to goods made to the customer’s specifications or clearly personalized; sealed goods unsuitable for return for health or hygiene reasons once unsealed; and sealed audio, video, or software products once unsealed.

These exclusions apply only where permitted by applicable law and do not override mandatory withdrawal rights.

Non-refundable provisions still apply on:

• Free promotional items, gift items, or free items processed under "Buy 1 Get X Free" promotions.
  

• Specialty weapon merchandise and Wedding Lightsabers.
  

SECTION 9 – CANCELLATIONS & EXCHANGES (24-HOUR LIMIT)

🇺🇸🇨🇦🇦🇺🇳🇿🇯🇵🇹🇭 US, Canada, Australia, New Zealand, Japan, and Thailand: Order cancellation or requests to change a model, variant, or other order detail must be submitted within twenty-four (24) hours of placing your order via written notice to support@battlemastersarmory.com. Changes cannot be guaranteed once fulfillment processing begins. These operational modification limits do not restrict any applicable statutory cancellation or withdrawal rights. Once an item has been packed, assigned a tracking number, or handed to the carrier, no cancellations or exchanges are allowed. Eligible voluntary cancellations in the markets listed above are subject to a 10% cancellation fee, except where prohibited by applicable law. This fee does not apply to cancellation or withdrawal rights that must be provided without such a deduction. If your item has already shipped, after delivery, you may request a return if the product and destination qualify under this policy. Once approved, return the sealed box under Section 1 rules and place a separate new purchase. 

🇪🇺🇬🇧🇨🇭🇳🇴🇱🇮 EU, UK, Switzerland, and EEA: The following terms describe the withdrawal rights or additional return benefits applicable to the listed destinations. Mandatory rights are determined by the law applicable to the purchase.

Customers in these destinations receive the withdrawal rights described in Section 3.

To exercise your right of withdrawal, you must notify us by written notice to support@battlemastersarmory.com before the 14-day period expires, clearly stating your order number and your decision to withdraw. You have a further 14 calendar days from notifying us of withdrawal to send the goods back.

Requests to change a model, variant, or other order detail must be submitted within 24 hours. Once an item has been packed, assigned a tracking number, or handed to the carrier, no exchanges are permitted.

SECTION 10 – CUSTOMER ORDER VERIFICATION & MISORDERED PRODUCT EXCLUSIONS

• Global Misordered Product Exclusions: For all international orders outside of our designated European lanes, we strictly do not accept returns, issue refunds, or authorize product exchanges for items that were misordered due to customer oversight, incorrect personal selection, or a failure to review product specifications before checkout.
• European Withdrawal Terms: Customers in the European destinations covered by Section 3 receive the withdrawal rights described in that section, including when they have selected an incorrect standard model or variant.
• Correction Window Limit: If any global buyer accidentally selects the wrong product model during checkout, they have a strict, non-negotiable twenty-four (24) hour window from the exact timestamp of their purchase to notify our support team in writing at support@battlemastersarmory.com to request an order modification. Once fulfillment processing begins, we may be unable to modify the order. Applicable return eligibility and statutory rights remain governed by the relevant sections above.
• Chargeback Defense & Friendly Fraud Mitigation: By finalizing your transaction, you explicitly agree that ordering an incorrect variant or product style does not constitute valid grounds for an "Item Not as Described" or "Unauthorized Transaction" chargeback dispute with your credit card company or banking network. In the event that a buyer opens an unjustified payment dispute to bypass our misordered item restrictions, the Company will present this binding verification policy alongside your electronic checkbox checkout logs and server timestamps to your financial network.

SECTION 11 – FINAL REFUND PROCESSING TIMELINES

All returned items are subject to a physical warehouse inspection. Please allow two to four (2-4) business days after receipt of item for inspection. Following a physical warehouse inspection, you will be notified whether your refund was approved or denied. If approved, you will be automatically refunded on your original payment method within twenty-four to forty-eight (24–48) hours. The refund amount will reflect the price paid and any deductions as a result of diminished value. Original shipping fees and customs duties are non-refundable where permitted by applicable law. Please allow up to fifteen (15) business days for your credit card company to post the refund to your account before contacting support@battlemastersarmory.com. Where applicable law establishes a refund deadline or limits when reimbursement may be withheld, those requirements take precedence.

To secure a full refund under cooling-off parameters, the customer must return the item safely to our hub and provide an active tracking link/number to our support desk. 

SECTION 12 – PAYMET DISPUTES AND BANK RECIPROCITY

By placing an order, you confirm that you are at least 18 years old and agree to The Battle Master's Armory’s Terms of Service, Shipping Policy, and Return and Refund Policy, including the delivery estimates and any applicable import charges described in those policies. If a payment dispute arises, we may provide relevant order, policy-acknowledgment, communication, and delivery records to the payment provider in accordance with its procedures and applicable law.