How We Ship Internationally: DAP Terms, Customs, and What to Expect

Ordering from another country should not come with surprises about who pays for shipping, what customs may charge, or how long delivery can take. The Battle Master's Armory ships from its U.S. warehouse to eligible international destinations, provides tracking after an order ships, and uses DAP (Delivered at Place) terms for cross-border orders. Under this arrangement, shipping is free, but local import taxes, duties, and customs or carrier clearance fees are the buyer's responsibility.

This guide explains the difference between order processing and international transit, what DAP means in everyday language, how customs charges are handled, what to do when a carrier contacts you, and what to expect if a parcel is delayed or refused. Our timing is 3–5 business days for processing, followed by an estimated 7–12 business days in transit once shipped. Customs or local delivery issues can add time, so the overall estimate is about 10–17 business days from order placement, not a guaranteed arrival date.

International Shipping at a Glance

Before ordering, make sure your destination is accepted at checkout and that you are comfortable paying any import charges your local authorities or carrier assess. The store cannot guarantee in advance that a customs fee will or will not apply, or quote an exact amount for every destination and order.

What DAP Means for Your Order

DAP stands for Delivered at Place. In plain language, The Battle Master's Armory arranges and pays for the international shipping leg to the destination shown on the order. The buyer is responsible for import clearance and any local charges assessed when the shipment enters or is delivered in the destination country.

Those charges can include import duties, VAT or GST, customs assessment, brokerage, or carrier clearance and handling fees. The exact names differ by country. A local authority or delivery carrier may contact you to pay a charge or provide information before releasing the package. The carrier or local authority determines and collects those amounts; they are not collected by The Battle Master's Armory as part of the free shipping offer.

DAP is not the same as duties-paid shipping. A checkout total that covers the product and free transportation does not mean that local tax or customs charges have been prepaid. If the checkout page does not explicitly show an import charge as collected, do not assume it is included. Under the store's current cross-border terms, local import costs remain the recipient's responsibility.

The practical takeaway is simple: plan for the possibility of a local bill after the order leaves the United States. You may need to pay the carrier or customs authority before delivery can continue. If no charge is assessed, there may be nothing to pay, but the absence of a charge on a previous order does not guarantee that a future order will be treated the same way.

What Free Shipping Does and Does Not Cover

Free shipping means The Battle Master's Armory does not charge you a separate shipping fee for the delivery service covered by the order. It does not mean that every cost associated with crossing an international border is paid by the shop. Customs authorities and carriers can assess local taxes, duties, or clearance fees independently of the store's shipping charge.

It is useful to think of the total as two possible parts. The first is the store checkout amount for the product and any amounts actually shown there. The second is a possible local import charge collected by a customs authority or carrier. Because these charges are assessed under destination-country rules, they may arrive after checkout and may be payable before the parcel is delivered.

Do not compare the store's free shipping with a promise of zero delivery-related cost. The transportation charge from the shop is free; local border charges are separate. If you are budgeting for a gift, a convention, or a planned delivery date, allow for the possibility of these additional charges and for the time needed to clear customs.

Shipping availability is based on the destination options presented at checkout. If your address is not accepted, do not enter a different country or an incomplete address to force an order through. Contact the shop before ordering so the destination and delivery options can be checked. Availability for one country does not guarantee that every address, region, or product configuration can be shipped there.

Current Customs Threshold Examples

The examples below were checked against official government sources on September 27, 2026. They explain limited parts of each country's rules, not the final bill for a specific order. The amount and collection method can depend on the shipment route, product type, declared value, seller tax setup, and whether items are grouped into a larger consignment. Customs rules can change, so recheck the linked official guidance before ordering.

• United Kingdom: HMRC says that, in Great Britain, non-excise goods worth £135 or less generally have no customs duty; above £135, the duty rate depends on the goods and where they came from. VAT is separate: for a direct purchase of non-excise goods worth £135 or less, HMRC says the seller will have included VAT in the amount paid; above £135, VAT is payable to the delivery company before or when the goods are delivered. Northern Ireland has separate customs guidance. Check HMRC's current tax and duty guidance.
• European Union: the previous €150 customs-duty exemption ended on June 30, 2026. From July 1, 2026, the European Commission says a temporary €3 customs duty per item applies to low-value consignments worth up to €150 imported from outside the EU, until July 1, 2028. After that, normal customs duties depend on the type of goods. VAT is separate from this customs-duty measure. Read the European Commission's current low-value import guidance.
• Canada: CBSA states that a mailed item worth CAN$20 or less generally has no duty or tax under the postal exemption, with exceptions. That is a postal-import rule, not a universal threshold for every courier shipment. The treatment of courier shipments can differ, so check the carrier and CBSA guidance for the actual service used. Check CBSA's mail and courier import guidance.
• Australia: Australian Border Force says goods valued at AUD$1,000 or less generally do not have duties, taxes, or charges payable at the border, but GST may be collected at the point of sale by an overseas vendor. Goods valued over AUD$1,000 require an Import Declaration and border duties, taxes, and charges; some goods are treated differently regardless of value. Check Australian Border Force's online-purchase guidance.
• New Zealand: New Zealand Customs says goods purchased overseas for NZ$1,000 or less can generally enter without duty and that the overseas supplier collects GST; Customs generally does not collect GST or duty unless the goods are part of a larger consignment valued over NZ$1,000. Tobacco and alcohol are exceptions, and separate Customs and Ministry for Primary Industries goods levies may apply. Check New Zealand Customs' current duty and GST guidance.

These examples are not a promise that a particular order will be free of border charges. A threshold may apply to duty, to a specific shipping method, or to where a charge is collected, rather than meaning that no tax of any kind is due. In particular, do not read an AUD$1,000 or NZ$1,000 threshold as a general GST-free allowance, or apply Canada's postal CAN$20 rule to every courier service.

The Battle Master's Armory cannot determine the final amount before the relevant authority or carrier assesses the shipment. We can explain that cross-border orders use DAP terms and that local charges are the recipient's responsibility under the store's shipping terms, but we cannot guarantee a calculation made by another country's agency. If you need a precise cost to decide whether to purchase, use the official resources for your destination and factor in any carrier clearance fee that may apply.

Be cautious with third-party calculators. They can be useful for planning, but they may not include a carrier's clearance charge or reflect the latest rule for your product, shipping method, and order value. Treat any estimate as a guide only. The official assessment and carrier instructions for your shipment are the relevant information when the parcel reaches the border.

Order Processing and International Transit Are Different

Once an order is placed, there is a processing period before it is handed to a carrier. Our processing time is usually 3–5 business days. Processing covers preparing the order and getting it ready to ship from the U.S. warehouse. It is not the same as time in international transit.

After the order ships, allow 7–12 business days in transit as the typical delivery estimate. This is the storefront's stated transit expectation once shipped. The order-to-arrival estimate is therefore about 10–17 business days from placement when you combine processing and the stated transit range. It remains an estimate, not a guaranteed delivery date.

Business-day estimates are not calendar-day promises. Weekends, public holidays, carrier schedules, and customs operating hours can affect progress. A package may move quickly through one stage and spend longer at another. International delivery also involves handoffs between transport and local delivery networks, so the tracking page may show stages that are not familiar from a domestic shipment.

Customs examination, a request for payment or information, an address clarification, a local holiday, or a delivery attempt can extend the overall timeline. These events are outside the shop's processing window. If a package is held for customs, the clock does not necessarily continue in the same way as ordinary transit. Follow the latest instructions from the carrier or customs authority and allow extra time for that step.

How Tracking Works

Tracking information is provided when an order ships. Keep the tracking link or number until the order is delivered, and check it before contacting the carrier. Tracking can show that an order has been accepted, is moving between facilities, has reached a destination country, is awaiting customs processing, or has been handed to a local delivery partner.

International scans may not appear at every handoff. A tracking page can remain unchanged while the package moves between networks or waits for its next scan. A pause in updates does not automatically mean that a parcel is lost. Check again after a reasonable interval, and use the carrier's official tracking site for the most current information it provides.

If the tracking status says that customs needs payment or information, follow the instructions from the carrier or customs authority through its official website or contact channel. Verify the tracking number before paying. Be wary of unsolicited messages that use unfamiliar links or ask for information unrelated to delivery. If you are unsure whether a notice is legitimate, access the carrier's website independently or contact its customer service using details found on its official site.

If the tracking page shows an attempted delivery, follow the carrier's instructions for redelivery or pickup. If it shows delivered but you do not have the parcel, check with household members, building staff, a parcel room, or a neighbor where appropriate, then contact the local carrier promptly. Share the tracking number and delivery address when asking for help.

Customs Requests and Local Fees

A customs request is part of the destination country's import process. The local authority or carrier may ask for payment, documentation, or confirmation before releasing a shipment. Read the request carefully and respond through the official channel within the carrier's stated timeframe. A package cannot always move forward while a required fee or information request is unresolved.

The exact collection process varies. Some carriers request payment online, some provide instructions through a tracking page, and other processes may differ by destination. The shop does not control which local channel is used. Do not assume that a text message, email, or paper notice will look the same for every order or country.

Keep records of any payment confirmation, customs notice, or carrier communication. If you have a question about what the fee covers, ask the carrier or customs authority that issued the assessment. The Battle Master's Armory is not the collecting agency and cannot change a local tax or clearance charge.

If you believe a request is suspicious, do not pay through an unverified link. Check the tracking information on the carrier's official website and contact the carrier using a trusted contact method. A legitimate customs or delivery issue should be traceable to the shipment, but the carrier is the party that can confirm its own notice.

Before You Place an International Order

Start by checking that checkout accepts the full destination address. Use the recipient's name, street address, unit or apartment number, postal code, city, and country in the correct fields. Include any regional information requested by the checkout form. A complete, accurate address makes it easier for the carrier to route the order and contact the recipient if needed.

Confirm that someone at the destination can receive carrier notifications. If customs or the delivery carrier requests a fee or additional information, a working email address or phone number can help you respond promptly. Use contact details that the recipient can access during the expected delivery period, especially when ordering a gift for another person.

Review the DAP terms before checkout. Make sure you understand that local taxes, duties, and clearance fees are not part of the shop's free shipping charge and are paid by the customer when assessed. If you do not want to be responsible for possible border charges, check your local rules and decide whether to proceed before placing the order.

Plan around the full timeline rather than the carrier transit estimate alone. Allow 3–5 business days for processing, then the expected 7–12 business days once shipped, plus any customs or local delivery delay. If the order is for a fixed date, place it early enough to account for possible variation. We cannot promise that a customs delay will be resolved by a particular event or deadline.

Finally, check the current customs information for your destination. Use official government resources for import taxes and duties and remember that the carrier may have a separate clearance fee. Avoid relying on a threshold or rate from an old post or another person's order, because your shipment may be assessed differently.

After You Place the Order

Keep your order confirmation and make sure the destination address is correct. If you notice an error, contact the shop as soon as possible. Once an order has moved into processing or has shipped, an address change may not be possible. Do not assume that a carrier can reroute an international shipment after it enters the delivery network.

During the processing period, allow the usual 3–5 business days before expecting a carrier scan. When the order ships, use the tracking details provided to follow the package. Some tracking pages take time to show the first scan, and international movement may include quiet periods between updates.

When the package approaches the destination country, keep an eye out for a customs or carrier request. Check that the message references your shipment and use the carrier's official channel to confirm what is needed. Responding promptly can help avoid an avoidable hold, storage period, or delivery delay.

If you are buying for someone else, share the tracking information and DAP expectations with the recipient. The person at the delivery address may be the one asked to pay local charges or respond to customs. A gift recipient who expects only the checkout total could be surprised if the import authority or carrier assesses a fee.

When Delivery Takes Longer Than Expected

First compare the order date with the processing and transit estimates. The 3–5 business days for processing begin before shipment; the 7–12 business days are counted once shipped. The combined expectation is about 10–17 business days after the order is placed, before accounting for customs or local delivery issues. Check the shipment date and current tracking status to identify which stage is in progress.

If the tracking page shows a customs hold, follow the request listed by the authority or carrier. If it shows that the parcel has arrived in the destination country but has no recent scan, check the local carrier's tracking system if one is shown. If the status suggests that an address detail is missing, contact the carrier promptly and provide the requested information.

If there is no new information after the estimated window, contact the carrier first when tracking identifies a local delivery service or a required action. Then contact The Battle Master's Armory with your order number and tracking number so we can review the shipment information available to us. Share any customs notices or delivery updates that may help explain the delay.

Do not open multiple delivery cases with different carriers using conflicting information. Keep one clear record of the tracking number, dates, notices, and any reference numbers from the carrier. This helps everyone understand whether the parcel is still moving, waiting for customs, awaiting a payment, or needs further investigation.

Refused, Unclaimed, or Abandoned Packages

If you are concerned about a customs charge, contact the carrier or customs authority for an explanation and contact The Battle Master's Armory before refusing or abandoning the parcel. A refusal is not the same as arranging a return. Once an international shipment is refused, left unclaimed, destroyed, or routed back, the product and cross-border shipping costs may not be recoverable.

Do not assume that refusing a package automatically cancels the order or guarantees a refund. A refused or abandoned parcel is handled under the store's shipping and return terms and any consumer rights that apply to the destination. Review those terms before ordering, and ask the shop for help before taking an action that may prevent delivery.

If you cannot pay or do not agree with a local assessment, ask the carrier or customs authority what options are available and whether it can explain the fee. The shop cannot waive a charge set by a local authority or make the carrier release a parcel without its required process. A timely conversation before refusal is more useful than trying to recover a parcel after the carrier has closed its case.

Returns and Consumer Rights

Shipping under DAP does not replace the store's return policy. If you receive an order and want to request a return, check the current Return and Refund Policy for eligibility and instructions. Unless a return is approved as a factory-defect or warranty case, the customer arranges and pays return shipping and should use a trackable service. Contact the shop before mailing anything so the request can be reviewed.

The store's current customer-facing policy materials describe a 14-day statutory withdrawal right for eligible buyers in the EU/EEA, United Kingdom, Switzerland, and Norway when the item remains sealed and unopened in its original packaging. Opened Mystery Box products are excluded from that withdrawal provision. These terms are not a substitute for reviewing the current policy or the consumer rights that apply to your purchase and location.

If an order arrives damaged, defective, or with a missing component, contact the shop promptly and include clear photographs or other requested information. Keep the packaging and order details until the issue is reviewed. Do not discard the product or send it back without receiving instructions, because the appropriate next step depends on the specific issue and approval.

International Shipping Scenarios

Shipping is free, but the carrier requests payment

This can happen because free shipping covers the shop's transportation charge, while DAP leaves local import costs to the recipient. Check that the request belongs to the carrier handling your shipment, verify the amount through an official channel, and ask the carrier what the assessment covers. The shop cannot collect or waive a local customs bill.

The tracking page has not changed

International tracking can have gaps between scans or while a shipment moves between networks. Confirm the last update and use the carrier's official tracking page. If the parcel is within the estimated transit window and no action is requested, allow more time. If it is beyond the estimate or a customs hold is shown, contact the carrier and then share the details with the shop.

The recipient is not the person who placed the order

Make sure the recipient knows a customs authority or carrier may contact them about local fees or information. Provide them with the tracking number and the DAP explanation. The recipient may need to handle the local delivery request because the package is addressed to them.

The checkout does not accept the destination

Do not use a substitute address or select a different country to complete the purchase. Contact the shop before ordering and ask whether the actual destination can be served. Checkout availability is the best first check, but the shop should confirm any uncertainty rather than promising an unsupported route.

Frequently Asked Questions

Does The Battle Master's Armory offer free international shipping?

Shipping is free for orders to eligible destinations. Free shipping covers the shop's shipping charge, not any local import taxes, duties, or clearance fees that may be assessed under DAP terms.

What does DAP mean for my package?

DAP means Delivered at Place. The shop arranges the shipping leg to the destination, while the recipient pays applicable local taxes, duties, and customs or carrier clearance charges.

Will I have to pay customs fees?

It depends on the destination's rules and the shipment assessment. Local authorities or carriers may charge taxes, duties, or clearance fees. Check current official customs guidance before ordering; the shop cannot guarantee a particular amount or whether a fee will be assessed.

How long does international shipping take?

Allow 3–5 business days for processing and an estimated 7–12 business days in transit once shipped. That is about 10–17 business days from order placement, with extra time possible for customs and local delivery. These are estimates, not a guaranteed delivery date.

When will I receive tracking?

Tracking information is provided when the order ships. International scans may be intermittent during carrier handoffs or customs processing. Use the official tracking page and follow any request connected to the shipment.

Can you tell me the exact VAT or duty amount?

No universal amount applies. The destination authority and carrier determine any local tax, duty, or clearance fee. Check current government guidance and carrier information for your destination and order.

What should I do if customs contacts me?

Verify the notice through the official carrier or customs channel, confirm it matches your tracking number, and respond promptly to any legitimate request. If you are unsure whether the notice is real, contact the carrier through details on its official website.

What if I refuse the package because of the fees?

Contact the carrier and the shop before refusing or abandoning it. Refusal is not a standard return or automatic order cancellation, and the package or shipping costs may not be recoverable. Refund eligibility is governed by store policy and applicable consumer rights.

Can you guarantee delivery by a specific date?

No. Processing and transit ranges are estimates, and customs or local delivery can add time. If the order is needed for a fixed event, place it early enough to allow for delays and do not rely on an exact arrival date.

Plan for Both the Parcel and the Border

International orders are straightforward when the two parts of delivery are clear. The Battle Master's Armory provides free shipping to eligible destinations, fulfills orders from its U.S. warehouse, and sends tracking information when an order ships. Processing usually takes 3–5 business days; transit is estimated at 7–12 business days once shipped, or about 10–17 business days after order placement before customs or local delivery delays.

Under DAP, the recipient is responsible for local taxes, duties, and customs or carrier clearance fees that may be assessed. Check your country's current official rules, keep an eye on tracking, and respond to legitimate customs requests promptly. If anything is unclear, contact the shop before ordering or before refusing a parcel. Knowing what the checkout covers and what may be due at the border helps you make an informed decision before your order begins its journey.