Shipping policy

Shipping Method

Shipping: Our products are currently shipped directly from our manufacturer in China if it is available. We will always aim to notify you if this results in a longer delivery time. We do not ship to P.O. boxes or military addresses such as APO, FPO, or DPO. We partner with reputable carriers to guarantee secure and timely delivery. Occasionally, tracking information might not be available until the package nears its destination due to regional logistics.

Ordering

Processing Time: Please allow 3-5 business days for processing. Once your order has been processed, you will receive an email confirming that your order has shipped.

Weekend Orders: Orders placed over the weekend or holidays will not begin processing until Monday or the next business day.

Import and Local Taxes: Domestic customers (US) are responsible for any use taxes according to their local laws. This does not apply to customers of Pennsylvania. Pennsylvania customers will be charged at the current sales tax rate of the state.

For international parcels, all orders shipped to international destinations are sent under Delivered Duty Unpaid (DDU) terms. This means our store processes payment strictly for the cost of the goods and the international transit. We do not collect local sales taxes, value-added taxes (VAT/GST), customs duties, or carrier administrative handling fees at checkout. These border fees are assessed by local border authorities and are the sole financial responsibility of the buyer.

In most cases, international orders are delivered smoothly without additional charges. However, your local customs office handles customs clearance, and any applicable fees are the customer’s responsibility. Customs policies vary country to country, and we have no control of these charges.

If your order is held or assessed for customs fees, we recommend making the payment to avoid delivery delays.

If the customer fails to contact customs for clearance within the specified time, the return fee of the package falls on the customer and will be charged accordingly. If the parcel is destroyed, the loss falls on the customer for not clearing the package on time.

International Package Refusals & Border Abandonment Policy
Because we operate an international direct-to-consumer fulfillment network, cross-border logistics are strictly bound by global commerce regulations. Please review our mandatory operational rules regarding refused or abandoned shipments:
  1. Financial Liability for Refused Shipments
    If you refuse to accept a package from the delivery carrier (including Canada Post, DHL, FedEx, UPS, or your local national postal system) due to outstanding customs duties, local sales taxes (GST/HST/VAT), or carrier clearance fees, the package is flagged by the carrier as "Refused by Consignee."
  2. Non-Refundable Status
    International carriers impose heavy financial penalties, return-freight surcharges, and secondary brokerage fees to route a rejected package back across international borders to our overseas hubs. In many instances, carriers will systematically destroy abandoned goods if the return freight exceeds the cargo value.
    • Consequently, any shipment that is refused, rejected, or abandoned at the border due to an unpaid customs/tax balance is strictly non-refundable and does not qualify for our standard return processing.
  3. Claims and Disputes
    By completing a purchase on our storefront, you explicitly acknowledge and agree that a local border fee dispute, custom delay, or package refusal does not constitute a valid ground for a payment dispute, credit card chargeback, or marketplace claim. All return requests must be initiated after a package has been safely accepted by the customer, under our standard returns framework.

Delivery Timing: Delivery timing begins once you receive the shipping confirmation email. Please allow 7-12 business days to receive order. If longer than 15 days please contact support@battlemastersarmory.com.

Some order delays may be expected during sales.

Shipments may be delayed 1-2 weeks due to a high influx of orders. We however will make sure all customers receive their orders with complete satisfaction.

We do our best to avoid delays but factors such as customs inspections, natural disasters, or geopolitical events can sometimes affect delivery times. 

Additional Validation: Some orders may require additional validation, which can delay delivery.

Signature Requirement: A signature may be required for all shipments above $100.

Order Tracking: To track your order, visit your account or check the shipping confirmation email.

In the event the tracking states “Delivered" and the product is not delivered, please check your nearest post office as they may hold the delivery or may have delivered the parcel at your door. 

Missing / Undelivered Packages: We will assist you in filing a claim with the carrier, but please note that the claims process may take up to 30 days, depending on the shipping provider. The Battle Master's Armory can not issue refunds or replacements unless the carrier approves the claim. We are not responsible for packages marked as "Delivered" by the courier.