FAQ
The Battle Master's Armory
Last Updated: October 13, 2026
Find answers to your common questions. Check back often for updates.
Lightsaber Questions
RGB vs Pixel. Which is better?
RGB lightsabers use powerful LEDs in the hilt to shine light up through a hollow, diffusion-filled blade. It is highly durable, making it perfect for heavy dueling. They provide a number of visual and sound effects but less than pixel lightsabers. RGB lightsabers are are more affordable cost and repair wise. Pixel lightsabers are more complex in their build with heavier electronics than an ordinary RGB light saber. They provide a more realistic look, have different special visual and sound effects in the blade and hilt, and costs more to buy and repair than your standard RGB lightsaber. Pixel blades are built with pixel LEDs, that go along the entire length of the lightsaber blade. These LEDs are super bright, radiant and, compared to other blades, are highly illuminative. Pixel blades can handle light to medium dueling but are best suited for display, cosplay, or stunt use. Choose the blade that best suits your need.
What are sound fonts?
Sound fonts are custom audio files and programming that controls the sounds and animations of your lightsaber. They define how the saber sounds when igniting, swinging, clashing, etc. Each sound font also features iconic phrases or effects from various themes. All sabers have the base core sound effects— hum, ignition, swing, clash, etc.—but each sound font alters how these effects sound, offering different sound experiences with the same lightsaber.
Are sound fonts different from sound effects?
Sound fonts change sound effects to match the style of certain lightsabers. Sound effects are featured in all sound fonts and include ignition, motion sounds, blaster deflection, clash noises and more. These sounds differ depending on the sound font chosen.
Can you duel with sabers from The Battle Master's Armory?
Most of our lightsabers are suitable for dueling, depending on the hilt and blade configuration. Our polycarbonate blades are durable and slightly flexible, but no blade is damage-proof. For heavier dueling, choose an RGB core and blade with a suitable hilt. Pixel/Neopixel blades contain internal LED strips and are intended for light-to-medium dueling, not high-impact strikes. Narrow-neck sabers are also limited to light-to-medium dueling. Flat blades are not intended for dueling or combat of any kind. Review your product’s use rating and our Warranty page before dueling.
What is polycarbonate?
Polycarbonate is a tough, naturally transparent thermoplastic prized for its exceptional impact resistance and heat tolerance. It serves as a lightweight alternative to glass in demanding applications like bulletproof windows, safety shields, and medical equipment. Given the extraordinary properties of polycarbonate, it makes a perfect material for the construction of lightsaber blades.
Can I replace my blade?
Most saber blades are removable and can be replaced. Insert the blade before powering on, and avoid twisting it during installation or removal. Replacement blades should match the saber’s blade type, connector, diameter, and length.
How do I choose a compatible replacement blade?
Check the original product listing or contact support before ordering. TXQ and LGT components are generally not interchangeable, and Pixel, RGB, and Flat blades may use different connection requirements. If you are unsure, email support@battlemastersarmory.com with your order number and saber model.
Is my saber better for display, cosplay, or dueling?
Pixel blades are especially suited to display and cosplay because of their animated ignition effects, scrolling effects, and color options. RGB blades are generally the better choice for regular or heavier dueling. Flat blades are designed for specific appearances and are not intended for combat. Always follow the use rating for your specific hilt and blade.
International Customs & Taxes
Will I have to pay any extra fees when my package arrives?
Yes, if you live outside the United States. We ship all international orders under DAP (Delivered at Place) terms. While your shipping is 100% free, your checkout total does not include local import taxes (like Canada's GST/HST, the UK's 20% VAT, or Europe's regional VAT). Your local postal service or courier will send you a text or email with instructions to pay these local government fees before they can deliver your package.
Can you mark my package as a "Gift" or lower the invoice value to avoid taxes?
No. We comply strictly with international customs regulations. All high-value e-commerce packages must be declared with their accurate transaction value to ensure safe legal transport through global customs networks.
What happens if I refuse to pay the customs fees on delivery day?
If you refuse to pay the border fees, your local delivery courier will abandon and destroy the package. Because we cannot recover high-value items once they are destroyed by border authorities, abandoned packages are completely non-refundable. We highly recommend checking your country's local import thresholds before placing an order.
Is shipping free?
Yes. We offer free international shipping on orders. Your checkout total covers the product and standard transit to your delivery address. Local taxes, import duties, customs charges, and carrier handling fees may still apply under DAP shipping terms.
How long does order processing take?
Please allow 3–5 business days for our warehouse to verify, pack, and process your order. Tracking information is sent after the package is handed to the carrier.
How long does delivery take after processing?
Standard transit is generally 7–12 business days after processing. Delays may occur during sales, product launches, customs inspections, holidays, or other events outside our control. If your order has not arrived after 15 business days, contact support@battlemastersarmory.com.
Do I need to provide a physical delivery address?
Yes. We do not ship to P.O. Boxes or military addresses, including APO, FPO, and DPO addresses. Please provide a valid physical residential or commercial address at checkout.
Shopping Limits & Restrictions
How many sabers can I buy at once?
For fraud prevention, secure transit logistics, and international customs compliance, The Battle Master's Armory enforces the following transaction limits on all orders:
- Maximum order value: $1,000 USD per transaction
- Maximum quantity: 5 items per order
- High-value items ($300+): Limited to 3 units per order
If your cart exceeds these limits, your order may be automatically held or cancelled. To complete a larger purchase, please place multiple separate orders.
Why does my mystery box order keep getting canceled?
Due to local regulations, Mystery Box products cannot be sold or shipped to the following regions: Hawaii (US), Washington (US), Idaho (US), Belgium, and the Netherlands. Orders placed from or shipped to these regions will be automatically cancelled and fully refunded.
Core & Compatibility
Are TXQ and LGT blades and cores compatible with each other?
TXQ and LGT use different core systems and connector types, so their components are generally not cross-compatible. Replacement parts should match the original saber brand, model, core system, and blade type. Contact support before ordering if you are uncertain.
What does the core control?
The core is the electronic system inside the hilt. It controls features such as sound, colors, motion effects, sound fonts, blade effects, and app connectivity. Available features depend on the specific core installed in your saber, so check the product listing or the appropriate TXQ or LGT Saber Guide.
Does my saber support app control?
Some TXQ sabers with S-RGB or SNV4 Pro cores and some LGT sabers with Xeno 3.0 RGB or Xeno 3.0 Pixel cores support Bluetooth app control. Not every core includes app access. Check your product listing or included manual for the confirmed features of your model.
Where can I find my manual and app instructions?
Your saber’s operation and app support depend on its installed core. Visit our TXQ Saber Guide or LGT Saber Guide for manuals, supported app instructions, and tutorials. Not every core supports Bluetooth or app control. If you are unsure which guide applies, email support@battlemastersarmory.com with your order number and saber model.
What is a Pogo Pin core?
A Pogo Pin core uses compact, spring-loaded electrical connectors. It must be used with the correct RGB or Pixel adapter. Never connect a Pogo Pin core directly to a blade, because doing so can short the blade and cause failure. Damage caused by an incorrect connection is not covered under warranty.
How do I confirm the correct blade length and fit?
Use the blade specifications shown on the product listing for your saber. Blade length, diameter, connector type, and blade technology all matter. Do not assume that a blade from another model or brand will fit. Contact support before ordering if the specifications are unclear.
How should I charge my saber?
Follow the charging instructions supplied with your specific saber. Use a 5V 1A adapter, charge for no more than 3–4 hours, and do not charge overnight. Check battery polarity carefully if your model has a removable battery. Refer to our TXQ Saber Guide or LGT Saber Guide for instructions. If you are unsure which charger or charging method your saber requires, contact support@battlemastersarmory.com before charging.
What should I do if my saber won’t turn on or make sound?
First, charge your saber using the recommended equipment, then follow the power-on instructions in your model’s manual. Some cores have a physical power switch. If your core has one, ensure it is pushed all the way to the left. If the saber lights up but has no sound, check whether mute mode is enabled using the instructions for your core. Manuals are available in our TXQ Saber Guide and LGT Saber Guide. If the problem continues, contact support@battlemastersarmory.com with your order number, saber model, and a short video showing the issue. Contact us before removing or modifying the electronics.
Payments
What payment methods can I use?
We accept payments through Shopify Payments and PayPal. Shop Pay is also available, with Shop Pay Installments offered for eligible purchases. The options available for your order are displayed at checkout. If you have trouble completing payment, contact support@battlemastersarmory.com for assistance.
What should I do if my payment is declined?
Check that your card details and billing address match the information held by your bank. Your bank may also require you to approve the transaction or enable online or international purchases. Try another available payment method or contact your bank for the reason for the decline. If you continue to have trouble, email support@battlemastersarmory.com with the error message. Never send your full card number, security code, or banking password.
How do I use a discount code?
Enter your discount code in the discount field at checkout and apply it before completing payment. Check that the savings appear in your order total. Codes may have expiration dates, minimum purchase requirements, product exclusions, or usage limits. Some discounts cannot be combined with other offers.
Who should I contact about a payment problem?
Contact support@battlemastersarmory.com with your order number, if available, and a description or screenshot of the issue. Hide any sensitive payment information before sending screenshots. For declined transactions or questions about a charge on your account, your bank or payment provider may also need to assist.
Is your checkout secure?
Yes. The Battle Master's Armory uses Shopify’s secure checkout, with encrypted connections to help protect information submitted during checkout. Shopify is PCI compliant for handling payment information. For your safety, never send your full card number, security code, or banking password by email or chat.
Can I pay in installments?
Yes. We offer Shop Pay Installments for eligible purchases. Select Shop Pay at checkout to review the available payment plans, including any interest or required down payment, before agreeing. Availability depends on your eligibility and order.
If PayPal offers a Pay Later option for your purchase, it will appear during the PayPal payment process. PayPal determines eligibility and available terms. Not every customer or order will qualify for installment payments.
Returns & Cancellations
What is your return window?
Most eligible products may be returned within 30 calendar days of physical delivery. Items must meet the condition requirements in our Return and Refund Policy, including the applicable packaging and usage requirements. Regional exceptions may apply, so review the full policy before sending anything back.
Who pays for return shipping?
Unless the return is an approved factory-defect, warranty, or fulfillment-error case, the customer is responsible for arranging and paying return shipping. Do not send an item back without first contacting support@battlemastersarmory.com and receiving return authorization.
Can I cancel or change my order after placing it?
Contact support@battlemastersarmory.com within 24 hours of placing your order with your order number and requested change. Once an order has been packed, assigned tracking, or handed to the carrier, changes may no longer be possible.
What if I selected the wrong blade, core, or saber configuration?
Please review the product specifications carefully before checkout. If you notice an incorrect selection, contact support within the 24-hour order-change window. After processing or shipment, changes may not be possible, and misordered products may not qualify for a return under the applicable policy.
Warranty
What warranty applies to my saber?
The saber and hilt are covered by a lifetime warranty against verified manufacturer defects, subject to the terms of the Warranty page. Warranty coverage applies to the original owner and requires proof of purchase and the original order number.
What warranty applies to RGB blades?
RGB blades carry a lifetime warranty against covered manufacturer defects. Damage caused by misuse, impacts beyond the blade’s intended use, or other user-caused damage may not be covered.
What warranty applies to Pixel or Neopixel blades?
Pixel blades carry a 3-year warranty for covered defects, including qualifying LED and electronic failures. Pixel blades are intended for light-to-medium dueling and display use. Heavy dueling can damage the internal LED strip and may not be covered.
What warranty applies to the electronics?
The electronics carry a 5-year warranty for covered defects, with repair or replacement determined after evaluation. Do not remove or modify the electronics before contacting us, because unauthorized modifications may affect warranty coverage.
How do I file a warranty claim?
Email warranty@battlemastersarmory.com with a description of the issue, photos or video showing the problem, your original order number, and proof of purchase. Damage or defects discovered at delivery should be reported within 72 hours. Missing parts should be reported within 10 days. We may request additional information or troubleshooting before determining the next step.
What is not covered by the warranty?
Warranty coverage generally does not apply to user-caused damage, intentional misuse, liquid damage, cosmetic wear, unauthorized electronics modifications, incorrect charging equipment, direct connection of a Pogo Pin core to a blade, or damage caused by using a product outside its stated rating. See the full Warranty page for complete terms.
What should I do if my order arrives damaged, incorrect, or with missing parts?
Inspect your order when it arrives and keep the packaging while we review any issue. For shipping damage, contact warranty@battlemastersarmory.com within 24 hours to meet the shorter reporting window stated for certain products. Report other delivery defects within 72 hours. For an incorrect item, contact support@battlemastersarmory.com within 14 days, and report missing parts within 10 days. Include your order number, a description, and clear photos or video. Contact us before returning anything. See our Warranty page and Return and Refund Policy for full details.